Delivery & Returns

Every Feral Soul piece is designed, made and carefully packaged by me in Sheffield.

Ready-to-ship jewellery: Dispatched within 1–2 working days.

Made-to-order jewellery: Please allow approximately 4–6 weeks before dispatch. This gives me time to make, finish and carefully check your piece. If your order is needed for a particular date, please contact me before ordering and I’ll let you know whether it’s possible.

Dispatch times are separate from the delivery time shown at checkout.

UK Delivery

UK orders are sent using the delivery service selected at checkout. Delivery prices and estimated times will be displayed before payment.

Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.

International Delivery

International delivery may be available by request. Please contact me before ordering so I can confirm the delivery cost and whether I can ship to your country.

International customers are responsible for any customs charges, import taxes or handling fees applied within their country.

Returns and Cancellations

I hope you love your jewellery, but if you change your mind about an eligible item purchased online, please contact me within 14 days of receiving it.

You then have a further 14 days to return the item. It must be returned unworn, undamaged and securely packaged. You are responsible for the return postage cost, and I recommend using a tracked service.

Your refund will be processed within 14 days of receiving the returned item. Standard outbound delivery charges will also be refunded where legally required. Any additional amount paid for an upgraded delivery service will not be refunded.

Please contact me before returning anything so I can provide the correct return details.

Custom and Personalised Jewellery

Items made to your individual specifications or clearly personalised for you cannot normally be returned simply because you have changed your mind.

This includes bespoke commissions, personalised engraving and jewellery made using customer-supplied stones or materials.

This does not affect your rights if an item is faulty, damaged or not as described.

Faulty or Damaged Orders

If your jewellery arrives damaged, faulty or incorrect, please contact me as soon as possible with your order number and clear photographs of the item and packaging.

I’ll work with you to arrange an appropriate repair, replacement or refund. Your statutory rights are not affected.